Mechanical Design Technical Specialist - Houston, TX

ECAD, Inc. is a leading vendor of Autodesk software and is respected by Autodesk as one of the top resellers in the United States. 
 
We are looking for a Mechanical Design Technical Specialist who will help support our customer base, both directly and indirectly. 

Responsibilities
  • Providing customers with phone, email, and WebEx technical support for AutoCAD, AutoCAD Mechanical, Autodesk Inventor, and Autodesk Vault.
  • Teaching AutoCAD, AutoCAD Mechanical, Autodesk Inventor and Autodesk Vault courses.
  • Providing pre-sales demonstrations for prospective customers
  • Provide post-sales support for current customers
  • Provide in-house and on-site consulting services for customers
Requirements
  • Knowledge/Understanding of the Mechanical Design Industry
  • Basic Windows trouble shooting skills
  • The ability to be a good listener and understand the customer’s question. Then be able to provide the best possible solution to them
  • Comfortable with public speaking. Training and sales presentations will be a part of your responsibilities
  • Effective writing skills. Much of your work will be emailing customers and prospects
  • Professional telephone mannerisms. Most of our technical support is done over the phone
  • Feel comfortable with making outbound calls. Making customer courtesy calls will be a part of your responsibilities
  • Preferred but not Required - Working knowledge of AutoCAD, AutoCAD Mechanical, Autodesk Inventor and Autodesk Vault in a production environment 
Employee Benefits 
  • Competitive salary (Commensurate with experience) plus commission
  • Employer matched 401k
  • Health, dental, life insurance
  • 8 paid holidays

Please submit all resumes to careers@ecadinc.com

ECAD, Inc. is an Equal Opportunity Employer