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Frontline Support

Access highly specialized resources when you need them most

Live and toll-free access to our team of technical experts

Frontline Support

Access highly specialized resources
when you need them most

Live and toll-free access to
our team of technical experts

Frontline
Support

Access highly specialized
resources when you
need them most

Live and toll-free
access to our team
of technical experts

UNLIMITED ACCOUNT SUPPORT

Gain access to unlimited account support. For all troubleshooting errors, product performance failures, product installation, and network licensing consider using one of our paid support packages.

PAID SUPPORT PACKAGES:

Customers that purchase a paid technical support contract will enjoy the same best-in-class support that they have come to expect from ECAD.

  • Software Support

  • Account/Licensing Support

  • “How-to” Support is not included

WHY CHOOSE US:

We, at ECAD, take great pride in the experience and knowledge of all of our technical professionals and their ability to provide our customers with the very best technical support. In addition to continuing certifications and training they are constantly searching knowledge base articles, CAD forums, and other sources to help customers solve errors that may occur.  

Frontline is an elite group of first responders who work together to provide technical support for all our customers, no matter their location. ECAD’s technical offerings have greatly grown to include custom services and consulting. But there is still a need for help when programs fail. Frontline has one goal and that is to continue to deliver the excellent support we’ve served our customers with for over 30 years.  

Specialized team. Better support.

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Free Account Support

With an ECAD software subscription, you get more than the industry’s best programs. We also include free, ongoing account support from our experienced staff—so you always have the resources to get back online.

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Local Training and Support

Looking for the best way to take your design and program knowledge up a notch? ECAD offers support and training at our seven locations across the country, which means the comprehensive help you need is never far away.

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Leading Industry Software

At ECAD, we’re committed to delivering quality software for solid designs. That’s why we’re constantly surveying the CAD landscape to guarantee our product lines represent the industry’s most up-to-date and effective programs.

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Friendly and Experienced

Programs aren’t the only things we know by name. When it comes to our customers, we look forward to building relationships based on trust, honesty and plain old friendliness—so you feel good about letting us handle all of your software and support needs.

Tech Support Request

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