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Heroes don’t charge for helping.

Neither do we.

Free technical support since 1987.

We understand that, as a business owner, you can’t afford to spend money unnecessarily. More than ever, your team needs support to get projects done on time and under budget. At ECAD, we provide the tech support our customers need without asking for a form of payment.

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Basic Support

ECAD customers have free access to our Frontline Team for day-to-day problems that can cause serious downtime.

“I’m having trouble getting my license activated.”

Advanced Product Troubleshooting

In addition to basic support, customers can work directly with our senior technical specialists for more in-depth issues that risk missing deadlines.

“I’ve got a model that’s crashing and I can’t figure out why.”

There’s more than one way to support customers!

You have the option to receive help via:

Phone

Email

Video Conference

Onsite services are not included with free support. Some free support qualifications are up to the discretion of the ECAD technical consultant. Paid training and consulting are available to help maximize the user experience.

“ECAD is a wonderful company to work with. Incredible product knowledge, and amazing response time! They definitely make you feel like they are an extension of your company.” 

-Chris W.

Who is ECAD?

It can be tough deciding who to trust with your design solutions, but we make it easy! Check out what sets us apart.

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Customized Services

Our team of Technical Consultants provide a wide range of services to save you time and money.

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25+ Years with Autodesk

We are a Platinum Level, Value Added Reseller for Autodesk and proudly offer a variety of their products.

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Certified Training

Receive Autodesk Certified Training on any of the products we sell to ensure the use of your investment to the fullest.

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Woman Owned Company

Our owner, Carole Eckert, and her late husband, Gene, founded ECAD in 1987 and we have grown to 7 locations in the US.

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Free Support

Purchase your products from us and receive free technical support from our Frontline Team for no charge.

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5 Star Customer Service

Read any of our Google Reviews for any of our locations to hear from our extremely happy customers.

Why Choose Us

We, at ECAD, take great pride in the experience and knowledge of all of our technical professionals and their ability to provide our customers with the very best technical support. In addition to continuing certifications and training they are constantly searching knowledge base articles, CAD forums, and other sources to help customers solve errors that may occur.

Frontline is an elite group of first responders who work together to provide technical support for all our customers, no matter their location. ECAD’s technical offerings have greatly grown to include custom services and consulting. But there is still a need for help when programs fail. Frontline has one goal and that is to continue to deliver the excellent support we’ve served our customers with for over 30 years.  

Specialized team. Better support.  

Our Products

Here at ECAD we offer a wide variety of CAD software with additional plugins, take a look at some of our latest highlights

Plant Instrument Manager

A new “data-centric” – Instrument design and documentation system used for the automated production of instrumentation documents

Electrical CAD & Wiring Diagram

Elecdes is the 2D electrical CAD design module of EDS, used for the production of intelligent circuit diagrams

Paneldes Raceway

Paneldes Raceway is the 3D CAD design module of EDS used for the creation of Plant Raceway models

Location & Design Collection

Bring projects to life by adding location context to your architecture, engineering, and construction (AEC) design

Field Operations Collection

Use the power of location to improve AEC project coordination and operational efficiency in field workforce activities

Still looking for more information?

Hear From Our Customers

Sascha Nagel

Great experience, I would definitely recommend them.

Benjamin Swan

ECAD is a very client-focused company..Recommend!

Ryan Weldon

Working with ECAD, Inc. has been a real pleasure. These guys are fantastic, down to earth, very knowledgeable and always willing to help! I would recommend ECAD, Inc. to anyone looking for that complete turn key engineering solution.

Travis Manning

The staff at ECAD is always prompt and knowledgeable. I highly recommend ECAD for your Engineering software needs.

Jeff McCrory

The team at Ecad has always done a great job supporting our end users and support staff, and accommodating last minute requests happily and accurately, and always with a smile.

Ross Crossland

Great company and people, they were a pleasure to deal with for purchasing. You don't get treated like a stranger once the purchase is made, quite the opposite…. can’t go wrong with them.

Jordan Green

We have used ECAD for years. Their sales and customer support staff is extremely easy to work with, and they are always willing to lend a helping hand with any issues that arise. They are quick to respond and always friendly. Would highly recommend.

Benjamin Sarmasag

Best product for engineering, best support, great and friendly people to work with.

Laura Hanks

My company has used ECAD for many years for all of our AutoCAD needs. Their customer service is unbeatable!!

Nathaniel Eilers

By far the most responsive, knowledgeable, and helpful Autodesk reseller/Support group that I have dealt with. Keep up the great work!

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